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News & Press: General News

MISAC Board Member Hong Sae Shares City of Roseville Emergency Response Plans

Wednesday, April 29, 2020   (0 Comments)
Posted by: MISAC
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Some people naturally thrive as leaders during a crisis.  MISAC’s Executive Board Vice President, Hong Sae is one of those people.  Not only is he successfully steering The City of Roseville through this unpredictable storm, he is constantly communicating those efforts to the public.  In fact, Sae recently offered his advice to fellow CIOs in an article that was picked up by TechWire.  Resourceful and prompt, Sae is always quick to share his feedback with other MISAC members.  Today, he talks about The City of Roseville’s Emergency Response Plans and new practices developed during COVID19. 


MISAC: Tell me about Roseville’s Emergency Response Plan.


HS: Being a full service city (with utilities, public works/transit, public safety, development services, parks/recreational/libraries, and all internal support functions), Roseville is in a very unique position to show great leadership in creating and maintaining the following Emergency Response Plan(s):

1)  Multi-Hazard Mitigation Plan (mitigation steps & risk assessment based)

2)  Citywide Emergency Operation Plan (steps taken, preparing & responding to disaster)

3)  Departmental Continuity of Operation Plan (recovery phase)

4)  FEMA Information Security Cyber Annex (all about technology awareness)


Each of these plans focuses on natural or man-made disaster/scenarios, resources & regulations management, public & internal communications, protective actions & procedures, regional & state coordination, and ongoing training & exercises. These plans helped build the foundation of Roseville’s Infectious Disease Exposure Control Plan (which is currently being utilized for Covid19).


MISAC: How have your priorities changed since the beginning of California’s stay-at-home orders?


HS: This unprecedented world event has bought to light that we need to focus on the following new priorities:

1)  People & continuous workforce engagement (potential down-sizing and increase partnership)

2)  Assess financial and operation risk (supply chain management and vendors remote support)

3)  Communicate with relevant stakeholders (ongoing appraisal of impacts on services)

4)   Reprioritize projects, and re-enforce security (constant policies changes)

5)   Reshape strategy for business continuity (preparing for 2nd wave)

6)   Build resilience in preparation for recovery (executing continuity strategies)


MISAC: What are the craziest "other duties as assigned" items you or your IT team have done for your agency's COVID-19 response?


HS: This is what I call “Unexpected Duties & Experiments”, and “Business Wasn’t As Usual”. Many new practices were created internally and externally (traditionally takes months or years) – such as Social HelpDesk, Virtual Inspection, Home Call Center/Agent, Drive-By Services, Performance Dashboard, Data Mining, Teams’ Meeting, Home Office Setup, & Mobile App – Contact Tracing (essentially – all services have gone digital over a very short period of time).


MISAC: What would you do differently next time in regards to your pandemic response actions? 


HS: I hope there is not another pandemic! The future in many ways has its uncertainty (as always), and with Roseville’s commitment in technology innovation and community resiliency, we hope to stay one-step ahead of anything that comes our way. One particular thing that we would like to do after things return to its new normal, is release a survey telework experience surveying city-wide to see what works and what doesn’t.


MISAC: What about your IT team's response to COVID-19 challenges are you most proud?


HS:  I am most proud of our team when it comes to:

1)  Anticipating the County and Governor’s order, IT was able to successfully get ahead of the curve and implement a telecommute pilot. Which is why we were able to enable more than a thousand workers to telecommute in a week.

2)  Working from home or remote locations while continuing to monitor the internal & external situations.

3)   Focusing on delivering a stable network that helps our City to protecting the health, safety & security of our organization, while continuing to preserve the quality of life and to deliver excellent services to our community (This is who we are – We Are Roseville). 

4)   I am impressed by the leadership at all levels within our organization (team’s dedication, knowledge, work ethic, and strong character); and I have full confidence that the team will be able to recover and move forward once the Covid19 emergency measures are lifted and business returns to a new normal state.


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